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Refund policy

Organic Ocean stands behind its products and service. Our customers come first.

If you have any problem with our products or service, call us at 604-447-7728 or email us at customersupport@organicocean.com and we’ll make it right.

Our Guarantee:

We’ll refund you if you’re not happy with our services and products. Contact us within twenty-one (21) days of your shipment, and we’ll refund all or a portion of your shipment depending on the circumstances. We may require the return or photo documentation of the product with which you are dissatisfied before we substitute an acceptable item, issue a credit or give you cash back.

We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided; which are confirmed on the order acknowledgement.